Our goal is to be fair and transparent while also respecting the time and effort it takes to prepare each tour. Please review our reimbursement policy below: We understand that cruise itineraries can change unexpectedly. If your cruise line cancels Roatan as a port of call, we will process a full refund. Please notify us as soon as possible and provide documentation or confirmation from your cruise line showing that Roatan was removed from your itinerary.
- All tour packages can be customized based on your preferences. - Any changes must be requested during the reservation process. - Please note that changes may affect the final price. - No changes can be made on the day of the tour.
- All tours must be booked in advance through our website, email, or direct contact. - A confirmation message will be sent once your booking is finalized. - Tours require a deposit to secure your reservation. The remaining balance must be paid in cash directly to your driver upon pickup. USD ($) are accepted; however, bills that are ripped, torn, or heavily damaged may be refused. Since USD ($) are not our official currency, local banks may reject damaged notes, making it difficult for us to process them.
Yes, all of our tours include private transportation for pickup and drop-off service. We can pick you up from any location in Roatan, including the airport, ports, hotels, or Airbnb accommodations.
Yes, it is possible to add additional activities for an extra fee. However, please note that we are not responsible for any activities managed directly by parties outside of JD Roatan Adventures.
Absolutely! All packages can be customized to include the activities you prefer. Just keep in mind that some changes may affect the final price and must be requested during the reservation process. Please note that it will not be possible to make changes on the day of your tour.